Last updated: November 2025 
This Account Deletion and Data Retention Policy outlines how Jubilant Land Hotels (“we”, “our”, “us”) handles requests to delete user accounts and retain personal data. This policy applies to users of our mobile application and website (https://jubilantlandhotelloungebarspa.com.ng).

1. Account Deletion

Users who wish to delete their accounts can do so through one of the following methods: - From within the app: Navigate to your Profile or Account Settings and select ‘Delete Account’. - By email: Send a request from your registered email address to support@jubilantlandhotelloungebarspa.com.ng. Once a deletion request is received and verified, we will permanently remove your account and all associated personal information within seven (7) business days. Confirmation of deletion will be sent to your registered email address. Please note that certain booking or payment data related to completed transactions may be retained for legal, financial, or fraud-prevention purposes, as required by law.

2. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in our Privacy Policy, including maintaining records for accounting, resolving disputes, or meeting legal obligations. Retention durations vary depending on the nature of the data and applicable laws, but all retained data is handled securely and deleted or anonymized once it is no longer needed.

3. Exceptions to Deletion

In some cases, we may be unable to delete certain information immediately, such as: - Data required to process active bookings or refunds. - Transaction records that must be kept for financial reporting or regulatory purposes. - Information retained to detect and prevent fraudulent activities.

4. How to Contact Us

If you wish to delete your account, request confirmation of deletion, or have questions regarding this policy, please contact us: Email: support@jubilantlandhotelloungebarspa.com.ng Phone: +971 50 127 7453 Website: https://jubilantlandhotelloungebarspa.com.ng We are committed to protecting your privacy and ensuring transparency in how your data is handled and removed.